Crafted with Care, Handled with Respect
Every Laaghi piece is a labour of love. While we wish every piece fits perfectly, here’s how we handle returns with fairness to you and our artisans.
 

Cancellations

• Change of Mind? Cancel within 3 days of ordering for a full refund (15% deduction for payment refunds; waived for Laaghi Wallet credits).

• After 3 Days: Made-to-order items are lovingly stitched and cannot be canceled.
   

Returns

• 24-Hour Window: Please inspect your order upon delivery. Report issues within 24 hours.

• Condition: Unworn, unwashed, and tags intact—so we can pass it to someone else with pride.

• Non-Returnable:

  • Custom Pieces (like embroidered blouses), as they’re crafted uniquely for you.

  • Discounted Finds (marked “Final Sale”).
     

Refunds

• Processed in 7–10 Days: After a gentle quality check to ensure the piece is as pristine as you received it.

• Options:

  • Original Payment Source: 15% deduction to support our artisans and eco-friendly restocking.

  • Laaghi Wallet: Full credit for your next timeless purchase.
     

Damaged Items

• Let Us Know: Email support@laaghi.com within 24 hours with an uncut unboxing video.

• We’ll Fix It: Free reverse pickup and replacement for damaged goods.
   

Exchanges

• Rarely Needed, But We Understand: Size swaps for non-custom items are considered case-by-case.

 

Gentle Reminders

Why the 15% Deduction?
A small contribution to sustain our artisans and offset restocking efforts.
 

Why No Custom Returns?
Each hand-embroidered piece is a story stitched just for you. Reselling them would dishonour the artisan’s time.
 

Need Help?
We’re here! Email admin@laaghi.com or WhatsApp [+91 7007908992].